COVID-19
We hope all of our customers and artists stay safe during this difficult time.
Give Face Cosmetics team are working reduced hours to provide service from home. We aim to process orders as normal, with the amazing support of Royal Mail who are doing their best to continue to deliver for us all.
Hand over of orders will be earlier than normal to ensure we are committed to social distancing, orders placed after 7am may miss the daily collection. Service from Royal Mail may experience some changes as the situation progresses, if any unforeseen delays occur please accept our sincerest of apologises, it is completely beyond our control. Royal Mail deliveries are now contactless and verified by your delivery officer, this is standard practice. Guaranteed next day delivery may be impacted and we suggest customers do not expect this service to be 100% reliable. As of Monday 22nd June 2020 we are finding that orders are reaching customers more timely, around 40% are taking around three days extra on average, 10% - especially London are seeing up to ten days delay this is due to higher population being affected by sickness. Unfortunately we are noticing extensive delays with deliveries in London with postcode beginning with N, this postcode can take up to 28 working days. We have alerted Royal Mail to this issue and hope they can put additional resources into place, however these delays are unfortunately beyond our control.
International deliveries outside of the UK are experiencing some delays and your country will put their own policies into place, please read Royal Mail bulletin for more information. We unfortunately cannot give customers any further information than that displayed on your tracking reference which will have been included in your shipping confirmation email, however please be aware that many countries are not updating this currently to help them reduce the risk of infection, some will only update once delivery is successful.
If you require your order to meet a deadline or not willing to allow plenty of extra time in the event of a delay, we recommend not ordering from online websites. It may appear that little progress is being made with the logistics of your package, however this is not the case, your mail provider may temporarily change their processes to cope with the current crisis we are all dealing with. This will include not updating the tracking system as majority of processes are now contactless and your mail person is likely to confirm successful delivery at the point of you receiving. Your package is progressing through the system, we unfortunately cannot expedite your delivery or access additional information. If you are in urgent need of your items, we suggest sourcing your products locally to you. Orders cannot be amended, cancelled or refunded once they have been shipped.
We ask customers to respect that our key workers and services - including delivery providers - are currently under incredible strain and every individual is working hard to deliver for us all. Please allow plenty of extra time for your delivery when making online orders, we will not chase for updates or pressure them to speed up deliveries, we must all be patient to assist them in managing their work as effectively as they can.
Give Face Cosmetics team are working reduced hours to provide service from home. We aim to process orders as normal, with the amazing support of Royal Mail who are doing their best to continue to deliver for us all.
Hand over of orders will be earlier than normal to ensure we are committed to social distancing, orders placed after 7am may miss the daily collection. Service from Royal Mail may experience some changes as the situation progresses, if any unforeseen delays occur please accept our sincerest of apologises, it is completely beyond our control. Royal Mail deliveries are now contactless and verified by your delivery officer, this is standard practice. Guaranteed next day delivery may be impacted and we suggest customers do not expect this service to be 100% reliable. As of Monday 22nd June 2020 we are finding that orders are reaching customers more timely, around 40% are taking around three days extra on average, 10% - especially London are seeing up to ten days delay this is due to higher population being affected by sickness. Unfortunately we are noticing extensive delays with deliveries in London with postcode beginning with N, this postcode can take up to 28 working days. We have alerted Royal Mail to this issue and hope they can put additional resources into place, however these delays are unfortunately beyond our control.
International deliveries outside of the UK are experiencing some delays and your country will put their own policies into place, please read Royal Mail bulletin for more information. We unfortunately cannot give customers any further information than that displayed on your tracking reference which will have been included in your shipping confirmation email, however please be aware that many countries are not updating this currently to help them reduce the risk of infection, some will only update once delivery is successful.
If you require your order to meet a deadline or not willing to allow plenty of extra time in the event of a delay, we recommend not ordering from online websites. It may appear that little progress is being made with the logistics of your package, however this is not the case, your mail provider may temporarily change their processes to cope with the current crisis we are all dealing with. This will include not updating the tracking system as majority of processes are now contactless and your mail person is likely to confirm successful delivery at the point of you receiving. Your package is progressing through the system, we unfortunately cannot expedite your delivery or access additional information. If you are in urgent need of your items, we suggest sourcing your products locally to you. Orders cannot be amended, cancelled or refunded once they have been shipped.
We ask customers to respect that our key workers and services - including delivery providers - are currently under incredible strain and every individual is working hard to deliver for us all. Please allow plenty of extra time for your delivery when making online orders, we will not chase for updates or pressure them to speed up deliveries, we must all be patient to assist them in managing their work as effectively as they can.
Professional discount has changed!
If you are a professional artist or studio, please enjoy the below new discount code system:
15% off your order over £100 with code PRODISCOUNT100
20% off your order over £150 with code PRODISCOUNT150
30% off your order over £250 with code PRODISCOUNT250
These codes are to support artists, products must not be resold for profit. We will not fulfil orders of multiples of the same colours/ products and cannot be used in conjunction with any discounted PR package.
15% off your order over £100 with code PRODISCOUNT100
20% off your order over £150 with code PRODISCOUNT150
30% off your order over £250 with code PRODISCOUNT250
These codes are to support artists, products must not be resold for profit. We will not fulfil orders of multiples of the same colours/ products and cannot be used in conjunction with any discounted PR package.
Check out our FAQs for your convenience, however if the answer isn't there, drop us a note through the contact form at the bottom of this page and we shall respond ASAP!
Influencers, collaborations, sponsorships and marketers
We receive many requests to review, promote, collaborate, sponsor or advertise. We appreciate your interest in our products however, we will only send PR packages to artists we already have an active relationship with and support our brand. Customers who wish to be considered for collabs or PR should tag us in their work featuring our products. Please click here for information on our Working Gal PR pack and professional discount scheme. We kindly request that visitors do not contact us to ask for samples or free products, collabs or sponsorship.
Delivery Times
We are based in the UK and aim to ship orders the same day, but guarantee to ship within 48 hours. You will receive an update once shipped. Please note your mail provider may only keep your item for a period of time, we recommend collecting as soon as possible to avoid them returning, as shipping fees will be payable to resend.
Delivery charges
We offer a variety of flat rate shipping options through Royal Mail, if you prefer an alternative delivery option; please contact us prior to ordering as we are happy to accommodate requests. You can find your shipping rate by viewing your cart once an item has been added.
FREE SHIPPING OPTIONS
UK - can be selected for orders over £40
Europe - free shipping on orders over £125 with code EUSHIP
Worldwide - free shipping on order over £150 with code WWSHIP
FREE SHIPPING OPTIONS
UK - can be selected for orders over £40
Europe - free shipping on orders over £125 with code EUSHIP
Worldwide - free shipping on order over £150 with code WWSHIP
Packaging
All orders are sent out in plain packaging with no external advertising, only a small return address is visible on the Royal Mail Label which states the company name. We try to be responsible with packaging and majority of mail is sent in FSC paper mailers or recycled card boxes.
Returns
Please note the nature of our products have hygiene issues, so we are unable to accept returns. If you have made a mistake or feel that a product should be returned, please contact us. Any returns that we agree to accept must be in perfect condition, unused and in their original, unopened packaging for hygiene purposes. If we agree to accept a return, we recommend returning via a traceable delivery service as we unfortunately cannot be held responsible for loss or damage to goods in transit. Once return is confirmed satisfactory, we will return the value of the item, however postage is non refundable. If an item is not in perfect condition you will be liable for the cost of return should your item be rejected.
Loss/ DAMAGE IN TRANSIT claims
If your package is lost in transit we will submit a claim to Royal Mail who handle our deliveries. Please note that Royal Mail have internal scan codes on all packages and will prosecute if a fraudulent claim is identified, so please check your package has not been placed safe by anyone who may have access to your mail or accepted by a neighbour. Please check Royal mails website for delivery allowance times for the service you selected as unfortunately they will not investigate until the time frame has passed. Deliveries may take longer during public holidays or busy periods.
If your package is received damaged and products have been broken, please take photographs of the packaging and the affected products, we will need these to replace your item/s as Royal Mail request evidence to accept a damage claim.
If your package is received damaged and products have been broken, please take photographs of the packaging and the affected products, we will need these to replace your item/s as Royal Mail request evidence to accept a damage claim.
Privacy policy
We value your privacy and we do not share your information with any third party. You will receive an email to confirm your order and to advise when your order has been shipped. We may update new customers about the next available value event where products are greatly reduced and in your best interest for savings. If you would rather we did not let us know at sales@givefacecosmetics.co.uk.
Checkout issues
We have two payment options available, Square is one of the worlds most secure payment gateways with outstanding anti-fraud software to protect consumers money. If you experience a problem during checkout, one of the most common problems is customers entering their delivery address in the payment address. Please check your bank have your up to date address. You will need to enter the address to which your card is registered to, even if the delivery address is different.
Your bank may have a policy to temporarily pause funds for the value of the failed transaction value. Please rest assured that this is a policy adopted by most banks to protect their customers money. After 48 hours you will notice any pending funds will automatically be updated and the failed transaction will not appear on your statements, we do not receive failed order notifications nor any funds.
We also offer PayPal, the simple, secure and easy way to checkout. If you experience a problem with connecting to Paypal, please check your browser is up to date and pop ups enabled for you to be transferred to PayPal. If for any reason you experience checkout details, we will happily assist you in manually taking your order through email and sending you a PayPal invoice to pay. Please list the products your require (including options), quantities and postal preference.
Your bank may have a policy to temporarily pause funds for the value of the failed transaction value. Please rest assured that this is a policy adopted by most banks to protect their customers money. After 48 hours you will notice any pending funds will automatically be updated and the failed transaction will not appear on your statements, we do not receive failed order notifications nor any funds.
We also offer PayPal, the simple, secure and easy way to checkout. If you experience a problem with connecting to Paypal, please check your browser is up to date and pop ups enabled for you to be transferred to PayPal. If for any reason you experience checkout details, we will happily assist you in manually taking your order through email and sending you a PayPal invoice to pay. Please list the products your require (including options), quantities and postal preference.
Product guidance
We package most of our Give Face brand cosmetics with the highest quality, approved ingredients. Packaging and labelling is kept simple and most products do not have ingredients printed on them, in some cases just the colour name. Please use products with care and responsibility as we unfortunately cannot accept liability for your use in application, wear, removal or disposal. Our products contain raw pigments to give artists flexibility of mixing and creating whatever they desire. We always recommend customers to patch test all new cosmetics for allergies or reactions before using, if a reaction or discomfort is felt, use should be discontinued. Applying pigments, glitters and any other product to sensitive areas such as eyes, mouth or nose and anywhere else is completely at the users risk, you should avoid inhaling any products.
Price match
For price match on Give Face Cosmetics products to be considered you must send us a link to a UK professional cosmetics website where qualifying products are featured. Qualifying products must be at original price and not on sale or in clearance. Listings should include identical specifications such as ingredients, size and weight. Ebay, Amazon and other online market places do not qualify for price match. Grimas products are not included in price match.
INTERNATIONAL DUTY AND IMPORT TAX
International customers outside of the UK may need to pay customs and duty tax on receipt of items. Give Face Cosmetics do not apply these charges, your countries customs will apply any charges they need to and your mail handler may include an additional handling fee for collecting these charges. This is completely unavoidable, beyond our control and we cannot accept responsibility for any import costs applied to your order. We encourage our customers to research payable taxes and handling fees applied by their national mail provider. If fees are not paid, your mail provider may return items to us or destroy your order. Give Face Cosmetics cannot accept liability for any fees incurred or refund any orders where fees are unpaid and returned to us.
Still need help?
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