​Have a question or need help?
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​​We are based in Tamworth, in the Midlands and we aim to respond to emails within 24 hours. ​

​POLITE NOTE - we receive many requests from contacts requesting to review, promote, collaborate, sponsor or advertise. We appreciate your interest in our products however, we are a low profit organisation because we want our customers to enjoy the best value. 

We set out guidelines from day one not to invest in marketing or send out free products to influencers or any other kind of makeup enthusiast as we believe our products will be recommended by our customers without the need for marketing or influencing in any way.

​If you are seriously interested in our brand and would like the opportunity to work with us, we offer a pro discount scheme, please click here to learn more and apply for a pro account. 

​Delivery Times

We aim to ship orders the same day, but guarantee to ship within 24 hours. You will receive an update once shipped.​

Delivery charges

We offer a variety of flat rate shipping options through Royal Mail, if you prefer an alternative delivery option, please contact us prior to ordering as we are happy to accommodate requests. Please note your mail provider may only keep your item for a period of time, we recommend collecting as soon as possible to avoid them returning, as shipping fees will be payable to resend.

Packaging

All orders are sent out in plain white packaging with no external advertising, only a small return address label will be attached to the back, however the label does not state the company name or contents.

Returns

If you have made a mistake or feel that a product should be returned, please contact us. Any returns must be in perfect condition, unused and in their original, unopened packaging for hygiene purposes. We recommend returning via a traceable delivery service as we unfortunately cannot be held responsible for loss or damage to goods in transit. Once return is confirmed satisfactory, we will return the value of the item, however postage is non refundable.