COVID-19
We hope all of our customers and artists stay safe during this difficult time.
Services provided by Royal Mail and international mail handlers may experience some changes as the situation progresses, if any unforeseen delays occur please accept our sincerest of apologises, it is regrettably beyond our control. Please read Royal Mail bulletin for more information. We recommend allowing the following timescales to pass before contacting us.
UK - usually next day, allow up to 14 days during pandemic.
Europe - usually within a week, allow up to 6 weeks.
Worldwide - usually within a week or two, allow up to 12 weeks.
Please track your item first before contacting us, your tracking reference will have been included in your shipping confirmation email, check your spam and junk folders. We unfortunately do not have access to any more information than what is displayed on your countries tracking facility, if in doubt, please call your countries mail provider quoting your tracking reference, they will not provide us information.
If you require your order to meet a deadline or not willing to allow PLENTY of extra time in the event of a delay, we recommend not ordering from online websites, especially outside of your country. It may appear that little progress is being made with the logistics of your package, however this is not the case, your mail provider may temporarily change their processes to cope with the current crisis we are all dealing with. If you are in urgent need of your items, we suggest sourcing your products locally to you. Orders cannot be amended, cancelled or refunded once they have been shipped, by placing an order online, you are accepting there may be extensive delays. We politely request that customers experiencing delays treat our team with respect and politely request customers to avoid chasing us frequently for updates, we only have access to what you can see on your tracking details. We are shipping items quickly - within 48 hours - and unfortunately delays with shipping companies are completely out of our control, we feel as frustrated as you, we want you to enjoy your order.
We ask customers to respect that our key workers and services - including delivery providers - are currently under incredible strain and every individual is working hard to deliver for us all. Please allow plenty of extra time for your delivery when making online orders, we will not chase for updates or pressure them to speed up deliveries, we must all be patient to assist them in managing their work as effectively as they can.
Services provided by Royal Mail and international mail handlers may experience some changes as the situation progresses, if any unforeseen delays occur please accept our sincerest of apologises, it is regrettably beyond our control. Please read Royal Mail bulletin for more information. We recommend allowing the following timescales to pass before contacting us.
UK - usually next day, allow up to 14 days during pandemic.
Europe - usually within a week, allow up to 6 weeks.
Worldwide - usually within a week or two, allow up to 12 weeks.
Please track your item first before contacting us, your tracking reference will have been included in your shipping confirmation email, check your spam and junk folders. We unfortunately do not have access to any more information than what is displayed on your countries tracking facility, if in doubt, please call your countries mail provider quoting your tracking reference, they will not provide us information.
If you require your order to meet a deadline or not willing to allow PLENTY of extra time in the event of a delay, we recommend not ordering from online websites, especially outside of your country. It may appear that little progress is being made with the logistics of your package, however this is not the case, your mail provider may temporarily change their processes to cope with the current crisis we are all dealing with. If you are in urgent need of your items, we suggest sourcing your products locally to you. Orders cannot be amended, cancelled or refunded once they have been shipped, by placing an order online, you are accepting there may be extensive delays. We politely request that customers experiencing delays treat our team with respect and politely request customers to avoid chasing us frequently for updates, we only have access to what you can see on your tracking details. We are shipping items quickly - within 48 hours - and unfortunately delays with shipping companies are completely out of our control, we feel as frustrated as you, we want you to enjoy your order.
We ask customers to respect that our key workers and services - including delivery providers - are currently under incredible strain and every individual is working hard to deliver for us all. Please allow plenty of extra time for your delivery when making online orders, we will not chase for updates or pressure them to speed up deliveries, we must all be patient to assist them in managing their work as effectively as they can.
Check out our FAQs for your convenience, however if the answer isn't there, drop us a note through the contact form at the bottom of this page and we shall respond ASAP!
Influencers, collaborations, sponsorships and marketers
We receive many requests to review, promote, collaborate, sponsor or advertise. We appreciate your interest in our products however, we will only send PR packages to artists we already have an active relationship with and support our brand. Customers who wish to be considered for collabs or PR should tag us in their work featuring our products on social media. We kindly request that visitors do not contact us to ask for samples or free products, collabs or sponsorship.
Delivery Times
We are based in the UK and aim to ship orders the same day, but guarantee to ship within 48 hours. You will receive an update once shipped. Please note your mail provider may only keep your item for a period of time, we recommend collecting as soon as possible to avoid them returning, as shipping fees will be payable to resend.
Delivery charges
We offer a variety of flat rate shipping options through Royal Mail, if you prefer an alternative delivery option; please contact us prior to ordering as we are happy to accommodate requests. You can find your shipping rate by viewing your cart once an item has been added.
FREE UK SHIPPING
Free UK shipping can be selected for orders over £40
FREE UK SHIPPING
Free UK shipping can be selected for orders over £40
Packaging
All orders are sent out in plain packaging with no external advertising, only a small return address is visible on the Royal Mail Label which states the company name. We try to be responsible with packaging and majority of mail is sent in FSC paper mailers or recycled card boxes.
Returns
Please note the nature of our products have hygiene concerns, so we must discuss any return with you prior to you sending as the item must be in brand new, resalable condition. If you have made a mistake or need to return a product, please contact us with your order number and reason for return within 14 days. Any returns that we agree to accept must be in perfect condition, unused and in their original, unopened packaging for hygiene purposes. We recommend returning via a traceable delivery service as we unfortunately cannot be held responsible for loss or damage to goods in transit. Once a return is received, we will need to inspect to confirm satisfactory then refund the value of the item or send your exchange item. You will need to cover your return shipping fees and the original order shipping fees are non refundable. If an item is not in perfect condition when we inspect, you will be liable for the cost of return should your item be rejected to return to you or disposed without refund.
Please choose wigs with extra care, you should never try a wig on without a wig cap due to hygiene. If a mistake has been made with the colour or style please do not try the wig on and contact us within 24 hours of receipt and provide photographic evidence that the wig is in original manufacturer condition. If the wig has been worn, the manufacturer curl pattern disturbed or the lace altered, we unfortunately cannot accept a return and if found to not be in perfect condition, we unfortunately will be unable to accept.
We inspect all products before shipping to ensure they are satisfactory and to avoid customers receiving faulty items.
Please choose wigs with extra care, you should never try a wig on without a wig cap due to hygiene. If a mistake has been made with the colour or style please do not try the wig on and contact us within 24 hours of receipt and provide photographic evidence that the wig is in original manufacturer condition. If the wig has been worn, the manufacturer curl pattern disturbed or the lace altered, we unfortunately cannot accept a return and if found to not be in perfect condition, we unfortunately will be unable to accept.
We inspect all products before shipping to ensure they are satisfactory and to avoid customers receiving faulty items.
Loss/ DAMAGE IN TRANSIT claims
If your package is lost in transit we will submit a claim to Royal Mail who handle our deliveries. Please note that Royal Mail have internal scan codes on all packages and will prosecute if a fraudulent claim is identified, so please check your package has not been placed safe by anyone who may have access to your mail or accepted by a neighbour. Please check Royal Mail for delivery allowance times for the service you selected as unfortunately they will not investigate until the time frame has passed. Deliveries may take longer during public holidays or busy periods.
If your package is received damaged and products have been broken, please take photographs of the packaging and the affected products, we will need these to replace your item/s as Royal Mail request evidence to accept a damage claim.
If your package is received damaged and products have been broken, please take photographs of the packaging and the affected products, we will need these to replace your item/s as Royal Mail request evidence to accept a damage claim.
Privacy policy
We value your privacy and we do not share your information with any third party. You will receive an email to confirm your order and to advise when your order has been shipped. We may update new customers about the next available value event where products are greatly reduced and in your best interest for savings. If you would rather we did not let us know at sales@givefacecosmetics.co.uk.
Checkout issues
We have two payment options available, Square is one of the worlds most secure payment gateways with outstanding anti-fraud software to protect consumers money. If you experience a problem during checkout, one of the most common problems is customers entering their delivery address in the payment address. Please check your bank have your up to date address. You will need to enter the address to which your card is registered to, even if the delivery address is different.
Your bank may have a policy to temporarily pause funds for the value of the failed transaction value. Please rest assured that this is a policy adopted by most banks to protect their customers money. After 48 hours you will notice any pending funds will automatically be updated and the failed transaction will not appear on your statements, we do not receive failed order notifications nor any funds.
We also offer PayPal, the simple, secure and easy way to checkout. If you experience a problem with connecting to Paypal, please check your browser is up to date and pop ups enabled for you to be transferred to PayPal. If for any reason you experience checkout details, we will happily assist you in manually taking your order through email and sending you a PayPal invoice to pay. Please list the products your require (including options), quantities and postal preference.
Your bank may have a policy to temporarily pause funds for the value of the failed transaction value. Please rest assured that this is a policy adopted by most banks to protect their customers money. After 48 hours you will notice any pending funds will automatically be updated and the failed transaction will not appear on your statements, we do not receive failed order notifications nor any funds.
We also offer PayPal, the simple, secure and easy way to checkout. If you experience a problem with connecting to Paypal, please check your browser is up to date and pop ups enabled for you to be transferred to PayPal. If for any reason you experience checkout details, we will happily assist you in manually taking your order through email and sending you a PayPal invoice to pay. Please list the products your require (including options), quantities and postal preference.
Product guidance
Packaging is kept simple. Please use products with care and responsibility as we unfortunately cannot accept liability for your use in application, wear, removal or disposal. We always recommend customers to patch test all new cosmetics from any brand for allergies or reactions before using, if a reaction or discomfort is felt, use should be discontinued. Applying pigments, glitters and any other product to sensitive areas such as the immediate eye area, mouth or nose and anywhere else that is sensitive is completely at the users risk, you should avoid inhaling any products.
Price match
For price match on Give Face Cosmetics products to be considered you must send us a link to a UK website where qualifying products are featured. Qualifying products must be at original price and not on sale or in clearance. Listings should include identical specifications such as ingredients, size and weight. Ebay, Amazon and other online market places do not qualify for price match. Grimas products and Give Head Wigs are not included in price match.
INTERNATIONAL DUTY AND IMPORT TAX
International customers outside of the UK may need to pay customs and duty tax on receipt of items. Give Face Cosmetics do not apply these charges, your countries customs will apply any charges they need to and your mail handler may include an additional handling fee for collecting these charges. This is completely unavoidable, beyond our control and we cannot accept responsibility for any import costs applied to your order. We encourage our customers to research payable taxes and handling fees applied by their national mail provider. If fees are not paid, your mail provider may return items to us or destroy your order. Give Face Cosmetics cannot accept liability for any fees incurred or refund any orders where fees are unpaid and returned to us.
ANTI-FRAUD transaction verification
Please be aware that we may require proof of transaction before your order is shipped. When paying by debit or credit card, if the billing information differs to the shipping information or if your order is deemed high value we may contact you to supply evidence of the transaction from your card issuer. You will need to provide a screen capture of your online statement to show your transaction with Give Face Cosmetics. This capture is retained and will be used as evidence to validate the transaction in the event of a charge back or dispute of the transaction. If evidence is not supplied on request your order may be cancelled and the items returned to stock.
Any PayPal transaction made by e-cheque (funds need to be transferred from your bank account) we unfortunately cannot ship your order until PayPal confirm your funds have cleared.
Any PayPal transaction made by e-cheque (funds need to be transferred from your bank account) we unfortunately cannot ship your order until PayPal confirm your funds have cleared.
Still need help?
Please check your spam and junk folders for communications about your orders and replies!