​Have a question or need help?
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We are based in Tamworth, in the Midlands and we aim to respond to emails very quickly with remote, out of hours access, however you should receive a reply within 24 hours. ​

Below we have listed all of our frequently asked questions for your convenience, however if these do not assist you, please complete our contact form at the bottom of this page.

Influencers, collaborations, sponsorships and marketers

We receive many requests from contacts requesting to review, promote, collaborate, sponsor or advertise. We appreciate your interest in our products however, we are a low profit organisation who want our customers to enjoy the best value and unfortunately we do not invest in advertising or send out free products. Please click here for information on our professional discount scheme.

Delivery Times

We aim to ship orders the same day, but guarantee to ship within 24 hours. You will receive an update once shipped. Please note your mail provider may only keep your item for a period of time, we recommend collecting as soon as possible to avoid them returning, as shipping fees will be payable to resend.

Delivery charges

We offer a variety of flat rate shipping options through Royal Mail, if you prefer an alternative delivery option; please contact us prior to ordering as we are happy to accommodate requests. 

UK delivery starts from ​£1.95 and we offer free delivery on orders over ​£40 
EU delivery starts from ​£3.95 and we offer free delivery on orders over ​£75 
Rest of World delivery starts from ​£5.95 and we offer free delivery on orders over ​£95

Packaging ​

All orders are sent out in plain white packaging with no external advertising, only a small return address is visible on the Royal Mail Label which states the company name.

Returns

If you have made a mistake or feel that a product should be returned, please contact us. Any returns must be in perfect condition, unused and in their original, unopened packaging for hygiene purposes. We recommend returning via a traceable delivery service as we unfortunately cannot be held responsible for loss or damage to goods in transit. Once return is confirmed satisfactory, we will return the value of the item, however postage is non refundable. ​​

Loss/ DAMAGE IN TRANSIT claims

If your package is lost in transit we will submit a claim to Royal Mail who handle our deliveries. Please note that Royal Mail have internal scan codes on all packages and will prosecute if a fraudulent claim is identified, so please check your package has not been placed safe by anyone who may have access to your mail or accepted by a neighbour. Please check Royal mails website for delivery allowance times for the service you selected as unfortunately they will not investigate until the time frame has passed. Deliveries may take longer during public holidays or busy periods.

If your package is received damaged and products have been broken, please take photographs of the packaging and the affected products, we will need these to replace your item/s as Royal Mail request evidence to accept a damage claim. ​

Privacy policy

We value your privacy and we do not share your information with any third party. You will receive an email to confirm your order and to advise when your order has been shipped. We may update new customers about the next available value event where products are greatly reduced and in your best interest for savings. If you would rather we did not let us know at sales@givefacecosmetics.co.uk.

Checkout issues

We have two payment options available, Stripe is one of the worlds most secure payment gateways with outstanding anti-fraud software to protect consumers money. If you experience a problem during checkout, one of the most common problems is customers entering their delivery address in the payment address. Please check your bank have your up to date address. You will need to enter the address to which your card is registered to, even if the delivery address is different.

Your bank may have a policy to temporarily pause funds for the value of the failed transaction value. Please rest assured that this is a new policy being adopted by most banks to protect their customers money. After 48 hours you will notice any pending funds will automatically be updated and the failed transaction will not appear on your statements, we do not receive failed order notifications nor any funds.

​We also offer PayPal, the simple, secure and easy way to checkout. If you experience a problem with connecting to Paypal, please check your browser is up to date and pop ups enabled for you to be transferred to PayPal. If for any reason you experience checkout details, we will happily assist you in manually taking your order through email and sending you a PayPal invoice to pay. Please list the products your require (including options), quantities and postal preference.

Product guidance

We package most of our Give Face brand cosmetics with the highest quality, approved ingredients. Packaging and labelling is kept simple and most products do not have ingredients printed on them, in most cases just the colour name. Please use products with care and responsibility as we unfortunately cannot accept liability for your use in application, wear, removal or disposal. Our products contain raw pigments to give artists flexibility of mixing and creating whatever they desire. We always recommend customers to patch test all new cosmetics for allergies or reactions before using, if a reaction or discomfort is felt, use should be discontinued. Applying pigments, glitters and any other product to sensitive areas such as eyes, mouth or nose and anywhere else is completely at the users risk, you should avoid inhaling any products.

Price match

For price match to be considered you must send us a link to a UK professional cosmetics website where qualifying products are featured. Qualifying products must be at original price and not on sale or in clearance. Listings should include identical specifications such as ingredients, size and weight. Ebay, Amazon and other online market places do not qualify for price match.

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